Shipping Policy
Shipping Policy
At Lusango Global, we work hard to ensure your order arrives safely and in a timely manner. Please review the details below to understand how our shipping process works.
Processing & Handling Times
All orders undergo a processing period before shipment. This includes order verification, quality checks, and careful packaging to ensure your vintage items are protected during transit.
Standard processing time: 7–12 business days
Processing times may vary during peak seasons, public holidays, or due to unexpected delays beyond our control.
You will receive a confirmation email once your order has been processed and dispatched.
Shipping Times
Shipping times vary depending on the destination:
United Kingdom: Most orders take between 7–12 business days to be processed and shipped.
Deliveries may occasionally take longer due to courier delays, weather conditions, customs checks (for international orders), or high-volume periods.
Please note that business days do not include weekends or public holidays.
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a notification via email that includes tracking details if applicable. Tracking information may take up to 48 hours to update after dispatch.
Shipping Costs
Shipping fees are calculated at checkout based on your order details and delivery location. Any applicable delivery charges will be clearly displayed before payment.
Incorrect or Incomplete Addresses
Please ensure that all shipping information is entered correctly at checkout.
We cannot be held responsible for delays or lost parcels due to incorrect or incomplete addresses provided by the customer.
If you notice an error, please email us immediately at lusangoglobal@gmail.com
so we can assist. We cannot guarantee changes once the parcel has been shipped.
Lost, Delayed, or Stuck Parcels
While rare, postal delays can occur. If your parcel appears lost or is significantly delayed:
Contact us at lusangoglobal@gmail.com
We will reach out to the courier on your behalf and help investigate the issue.
Please allow reasonable time for the courier to complete their investigation before we can proceed with a resolution.
International Shipping (if applicable)
If you offer international shipping, I can add a section. If not, you may want to include a brief note such as:
At this time, we primarily ship within the UK. If you are located outside the UK and wish to place an order, please contact us to discuss available options.
Pre-Order or Special Items
If any items are listed as pre-orders or require additional preparation time, this will be stated clearly on the product page. These items may ship separately from standard orders.
Delivery Issues
If your item arrives damaged, missing parts, or with any concerns, please contact us within 48 hours of delivery with clear photos so we can assist promptly.